My Notes Guru believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
• Cancellations will be considered only if the request is made within 36 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• There is no cancellation of orders placed under the Same Day Delivery category.
• No cancellations are entertained for those products that the My Notes Guru obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them
Cancellation by MyNotesGuru.In
While we will make every effort to fulfill the orders you have placed, in certain cases MyNotesGuru reserves the right to cancel orders in the following cases:-
- When products goes out of stock with our supplier or seller or partner brand.
- When there is limited Quantity available for Purchase
- When we have restrictions on the quantity or number or orders As per T&C
- When the address and/or contact details provided by you are inaccurate or insufficient.
- When our delivery partners do not service your location. Currently we have limited supply in the North East and Jammu & Kashmir.
Refunds usually take five day as of now. We are working to reduce the refund time further.
Refund will be processed through same mode within 10 working days.